Card disputes: the customer gets the dispute form by text and signs it, and the case is routed (card network chargebacks included), with a timer on the regulatory response deadline
Provable in pilot (Community Bank of Mississippi program in progress)
- Stage
- Front door and handoff
- Moves
- chase and verify, classify, decide
- Customers
- Community Bank of Mississippi
Controls enforced
- Identity, e-signature, routing rules, regulatory clock
Evidence produced
- Signed dispute form and case history
Claims
Community Bank of Mississippi is working with Callvu on a bank-wide program, projected to reach about 58 processes, across loan operations, credit administration, treasury and payments, deposit operations, IT and information security, and HR.
A process can run a timer that tracks a regulatory clock, such as a response or disclosure deadline, and act when it runs out.