Loan completeness check before a deal reaches Processing, for commercial real estate and TRID loans
Customer production
- Stage
- Back office
- Moves
- chase and verify, write back
- Customers
- Community Bank of Mississippi
Controls enforced
- Scope filter (commercial real estate and TRID loans). For TRID loans, the Loan Estimate and changed-circumstance clocks. Required fields populated and required document types present, matched by document type in the loan system, not by filename. For commercial real estate: certificate of good standing, one accepted proof of entity authority, one accepted title proof, customer records for borrower and guarantor, at least one fee and one disbursement. Hard gate: the deal cannot move to Processing until Callvu writes a pass to the loan system.
Evidence produced
- Pass or fail written to the deal in the loan system, and a failure notice to the loan assistant listing what is missing. Every check result is also written to the Audit Trace, so the full history of what each check caught is kept.
Claims
Community Bank of Mississippi runs three processes on Callvu: loan processing, lender-placed insurance exceptions and HR reviews.
At Community Bank of Mississippi, a commercial real estate deal cannot reach Processing until Callvu's completeness check passes: required fields and required document types, matched by document type.
Community Bank of Mississippi runs TRID loans on Callvu: the completeness check before Processing, the handoff between teams, and the TRID Loan Estimate and changed-circumstance clocks.