Service requests completed digitally instead of waiting for an agent
Customer production
- Stage
- Front door
- Moves
- prefill, write back
- Customers
- Banca Transilvania
Controls enforced
- Guided completion, data delivered to bank systems
Evidence produced
- Completed request record
Claims
Banca Transilvania automated more than 100 workflows with Callvu.
Banca Transilvania's self-service workflows reach a 95% completion rate.
Banca Transilvania moved more than 3M support calls to digital self-service over two years.
"Callvu helped us migrate 73% of our inbound call traffic to digital self-service." Anca Radu, Digital Project Manager, Banca Transilvania.