Returns and refunds after checkout, decided by policy and written to order management
Provable in pilot
- Area
- eCommerce order servicing
- Stage
- Front door and back office
- Moves
- classify, decide, write back
- Customers
- None named yet
Controls enforced
- Refund policy
- refund to the original payment method
Evidence produced
- Refund record
Claims
Callvu enforces every policy while the work runs, whether a person or an AI started it. A step marked required that fails fails the run.