Forbearance requests and repayment plans
Provable in pilot
- Area
- Loss mitigation
- Stage
- Handoff
- Moves
- chase and verify, decide, write back
- Customers
- None named yet
Controls enforced
- Required documents and disclosures
Evidence produced
- Decision record in servicing
Claims
When a person must decide, the case goes to the right reviewer in the Decision Desk, with only the allowed choices, and the run waits for the decision.