Loss mitigation application: receipt acknowledged and missing items requested within 5 business days
Provable in pilot
- Area
- Loss mitigation
- Stage
- Handoff and back office
- Moves
- classify, chase and verify, decide, write back
- Customers
- None named yet
Controls enforced
- Reg X acknowledgment clock
- each item chased until complete
Evidence produced
- Evaluation and decision with who decided and why, written to servicing
Claims
A process can run a timer that tracks a regulatory clock, such as a response or disclosure deadline, and act when it runs out.
When a person must decide, the case goes to the right reviewer in the Decision Desk, with only the allowed choices, and the run waits for the decision.