Injury claim at first notice: medical consent required before the claim moves; only the questions that apply
Customer production
- Area
- Auto
- Stage
- Front door and handoff
- Moves
- classify, chase and verify, write back
- Customers
- Phoenix Insurance
Controls enforced
- Medical consent, claim type, required documents
Evidence produced
- Complete claim in the claims core with a work item, skill and due date
Claims
Callvu classifies each request into a unit of work (work type, skill, effort, due date) the moment it lands.