Supplier invoice approval: a case closes only when the customer confirms the service
Customer production
- Area
- Home and assistance
- Stage
- Back office
- Moves
- decide, write back
- Customers
- Phoenix Insurance
Controls enforced
- Customer confirmation before close
- invoice approval
Evidence produced
- Every step and approval on the record
Claims
When a person must decide, the case goes to the right reviewer in the Decision Desk, with only the allowed choices, and the run waits for the decision.