Policy service requests completed by the customer instead of an agent
Customer production
- Area
- All
- Stage
- Front door
- Moves
- prefill, write back
- Customers
- Phoenix Insurance
Controls enforced
- Guided completion, identity checks
Evidence produced
- Completed request in the core
Claims
Phoenix Insurance has 40% fewer agent-led calls.
Phoenix Insurance reaches more than 90% completion without human help.
Phoenix Insurance saves more than $3.5M a year in service costs.