New line activation and port-in: identity and credit checks inside the order, port-in details validated before sending
Customer production
- Area
- Orders and activations
- Stage
- Front door and handoff
- Moves
- prefill, chase and verify, write back
- Customers
- AT&T Business
Controls enforced
- Identity and credit checks before activation
- port-in validation
Evidence produced
- Order record
Claims
Callvu requests missing documents from the right party on a clock, reads them on arrival (OCR) and checks each against what the case needs.