Payments during agent calls: the customer pays on a secure screen during the call
Customer production
- Area
- Payments and collections
- Stage
- Front door
- Moves
- write back
- Customers
- AT&T Business
Controls enforced
- Card data never reaches the agent or the recording
- works inside the existing contact center platform
Evidence produced
- Payment record in billing
Claims
AT&T Business deployed a secure payment workflow to 55,000 agents in 5 weeks.
At AT&T Business, Callvu worked inside the existing contact center platform with no changes to internal processes.
AT&T Business reached 96%+ payment completion.