Assistance pledges from agencies, submitted on their own link; the account is protected the moment a pledge arrives
Provable in pilot
- Area
- Customer assistance
- Stage
- Handoff
- Moves
- chase and verify, write back
- Customers
- None named yet
Controls enforced
- Collections paused while a pledge is pending
Evidence produced
- Pledge and protection record
Claims
Callvu requests missing documents from the right party on a clock, reads them on arrival (OCR) and checks each against what the case needs.
Reviewers can be inside or outside the company. An outside reviewer needs no account: they open the case from a link sent by email or text and decide in the Decision Desk, never by replying to an email.