Hardship applications
Provable in pilot
- Area
- Customer assistance
- Stage
- Front door and handoff
- Moves
- chase and verify, decide
- Customers
- None named yet
Controls enforced
- Required documents
Evidence produced
- Decision record
Claims
When a person must decide, the case goes to the right reviewer in the Decision Desk, with only the allowed choices, and the run waits for the decision.