Payments on a secure screen during a call
Provable in pilot (The same payment process is live for 55,000 agents at AT&T Business.)
- Area
- Credit and collections
- Stage
- Front door
- Moves
- write back
- Customers
- None named yet
Controls enforced
- Card data never reaches the agent or the recording
Evidence produced
- Payment in billing
Claims
AT&T Business deployed a secure payment workflow to 55,000 agents in 5 weeks.