Start, stop and move service: started from Visual IVR or by an agent collaborating with the customer in the Decision Desk, with the account prefilled, the start or stop date (72-hour minimum for online requests), the forwarding address and where the final bill goes, then confirmed
Customer production
- Area
- Start, stop and transfer
- Stage
- Front door and handoff
- Moves
- prefill, classify, write back
- Customers
- PSEG Long Island
Controls enforced
- Customer identified from the account
- date rules
- required fields before confirmation
Evidence produced
- Request written to the CIS, with an email confirmation to the customer
Claims
PSEG Long Island runs start, stop and move service requests on Callvu, from Visual IVR or with an agent in the Decision Desk, with the account prefilled, the date rules applied and the final bill address chosen before confirmation.